Frequently Asked Questions
Yes, customers are required to pay a non-refundable booking fee to initiate a request.
Yes, Hire Help, offers a replacement guarantee to ensure that you always have a suitable helper for your job. If the assigned helper leaves the job, we will find a replacement for you within the subscription period. You can contact us at 0124-4203767 or send an email to Info@hirehelpz.com to request a replacement. Our team will work quickly to find a suitable replacement as soon as possible so that you can continue to receive the services you require.
The salary for helpers can vary depending on your specific requirements and location. On average, salaries can range from ₹ 10,000 to ₹ 40,000 per month. Factors such as the level of skill and experience required, type of work, needed, and location can all affect the salary range. It’s important to assess your specific needs and budget to determine a fair and competitive salary for your helper.
Yes, HIRE HELP is a brand name operating under WORKFORCE CONNECT INDIA PRIVATE LIMITED, a legally incorporated company under the Companies Act, 2013. We are a fully compliant and registered company in India. Our Corporate Identity Number (CIN) is U78100HR2023PTC113299, signifying our official recognition by the Indian government. We are also registered for GST with the number 06AADCW5780F1Z6, ensuring compliance with Indian tax laws. Additionally, we hold a Startup Certificate issued by Startup India, Certificate no: DIPP139873, and we also hold a Udyam Registration Certificate, registration no: UDYAM-HR-05-0078932.
By choosing ‘HIRE HELP’, you are selecting a reputable and legitimate company that provides you with the highest standards of service and trustworthiness.
Yes, we take the safety and security of our customers very seriously, which is why each of our helpers goes through a thorough verification process. Before being sent to your home, we carefully verify all the documents and references provided by our helpers. This process helps ensure that our helpers are trustworthy and reliable individuals who can be trusted to work in your home. Our customers can rest assured that their safety is our top priority and that they will only receive services from helpers who have successfully passed our vetting process.
No, the customer does not need to pay any advance salary to the helper. The decided monthly salary will be paid directly to the helper at the end of every month through cash, cheque, or internet banking, as per the helper’s preference. By paying the salary in this manner, customers can ensure that their helpers are paid on time and in a convenient manner that works for both parties.
Yes, as per our policy, the helper is entitled to 2 days off every month to visit their friends and family. The customer and the helper will mutually agree on the dates for the leave. In case the helper does not take the leave, the customer can choose to compensate them for those days. This policy allows helpers to take time off and maintain a healthy work-life balance while also ensuring that customers receive the services they require. It ensures that the helper gets adequate time off to recharge and spend time with their loved ones.
If you wish to request a refund, please contact us via email at info@hirehelpz.com. We will verify your details and confirm whether you are eligible for a refund based on our policies. If your request is genuine and meets the criteria for a refund, we will process it within 45 business days. It’s important to note that all refunds will be made via internet banking, regardless of whether the payment was made in cash or by cheque. Our goal is to ensure that our customers have a smooth and hassle-free refund process in case of any unforeseen circumstances.
