Frequently Asked Questions
Yes, Hire Help, offers a replacement guarantee to ensure that you always have a suitable helper for your job. If the assigned helper leaves the job, we will find a replacement for you within the subscription period. Our subscription includes an “unlimited replacement” policy, which means that you can request as many replacements as you need during your subscription. You can contact us at 0124-4203767 or send an email to Info@hirehelpz.com to request a replacement. Our team will work quickly to find a suitable replacement as soon as possible so that you can continue to receive the services you require.
We offer two interview options for your shortlisted helper: a telephonic interview or an in-person interview. If you choose to have an in-person interview, please note that convenience charges will apply. However, we highly recommend opting for a telephonic interview as it can help you save valuable time and money, while also expediting the hiring process.
Yes, if you’re interested in trying out a helper from Hire Help, you’ll be glad to know that we offer a 2-day paid trial. During this trial period, you’ll be able to assess the helper’s skills and suitability for your specific needs.
It’s important to note that the trial period is limited to 2 days, and you won’t be able to request any additional time beyond that. So, make sure you make the most of the trial period and evaluate the helper thoroughly.
Overall, the 2-day paid trial is a great way to get a sense of the quality of our helpers and services before committing to a longer-term agreement.
The salary for helpers can vary depending on your specific requirements and location. On average, salaries can range from ₹ 10,000 to ₹ 40,000 per month. Factors such as the level of skill and experience required, type of work, needed, and location can all affect the salary range. It’s important to assess your specific needs and budget to determine a fair and competitive salary for your helper.
Yes, HIRE HELP is a brand name operating under WORKFORCE CONNECT INDIA PRIVATE LIMITED, a legally incorporated company under the Companies Act, 2013. We are a fully compliant and registered company in India. Our Corporate Identity Number (CIN) is U78100HR2023PTC113299, signifying our official recognition by the Indian government. We are also registered for GST with the number 06AADCW5780F1Z6, ensuring compliance with Indian tax laws. Additionally, we hold a Startup Certificate issued by Startup India, Certificate no: DIPP139873, and we also hold a Udyam Registration Certificate, registration no: UDYAM-HR-05-0078932.
By choosing ‘HIRE HELP’, you are selecting a reputable and legitimate company that provides you with the highest standards of service and trustworthiness.
Yes, we take the safety and security of our customers very seriously, which is why each of our helpers goes through a thorough verification process. Before being sent to your home, we carefully verify all the documents and references provided by our helpers. This process helps ensure that our helpers are trustworthy and reliable individuals who can be trusted to work in your home. Our customers can rest assured that their safety is our top priority and that they will only receive services from helpers who have successfully passed our vetting process.
The INR 999 fee is fully refundable if we fail to provide suitable helper profiles within 10 business days, and this policy is in place to uphold transparency and fairness in our services.
We understand that customers may have concerns about making upfront payments, which is why we do not require a subscription fee prior to a 2-day trial period. During these two days, you can experience our services without commitment. After the trial period, subscribing is necessary to continue using Hire Help’s services. Our aim is to guarantee complete customer satisfaction before entering into any long-term agreements.
It’s important to note that if the customer fails to subscribe on the third day, late charges may apply. We strongly encourage our customers to make timely payments to avoid any inconveniences.
No, the customer does not need to pay any advance salary to the helper. The decided monthly salary will be paid directly to the helper at the end of every month through cash, cheque, or internet banking, as per the helper’s preference. By paying the salary in this manner, customers can ensure that their helpers are paid on time and in a convenient manner that works for both parties.
Yes, there is a legal contract between the customer and Hire Help if you choose to hire a helper through Hire Help. As part of our standard procedure, we request customers to provide government-issued address and ID proof, along with a passport-size photograph, to ensure transparency and maintain records. This information is collected solely for verification purposes and is kept confidential. The contract helps ensure that both parties agree to the terms and conditions of the service, protecting the interests of both the customer and Hire Help.
Yes, as per our policy, the helper is entitled to 2 days off every month to visit their friends and family. The customer and the helper will mutually agree on the dates for the leave. In case the helper does not take the leave, the customer can choose to compensate them for those days. This policy allows helpers to take time off and maintain a healthy work-life balance while also ensuring that customers receive the services they require. It ensures that the helper gets adequate time off to recharge and spend time with their loved ones.
If you wish to request a refund, please contact us via email at firstname.lastname@example.org. We will verify your details and confirm whether you are eligible for a refund based on our policies. If your request is genuine and meets the criteria for a refund, we will process it within 45 business days. It’s important to note that all refunds will be made via internet banking, regardless of whether the payment was made in cash or by cheque. Our goal is to ensure that our customers have a smooth and hassle-free refund process in case of any unforeseen circumstances.