Frequently Asked Questions
Head to our services page and book what you need. From there, our team calls you, walks through your family's schedule and specific requirements, and gets to work matching you with the right helper.
Most placements happen within 7 business days, since we focus on quality and the right fit when shortlisting profiles. If it's urgent, tell us at the time of booking, and we'll do what we can to move faster.
Both, though, live-in is what we place most often. Full-time live-in (24 hours), full-time daily (8-10 hours), or part-time daily (4-6 hours), whichever suits your household.
Most agencies work off availability. Whoever's free gets sent, whether they're actually a good fit for your home or not. We flip that. Every helper is checked before they're ever suggested to you, and nobody starts until you've said yes to the match. It takes a little longer. That's the point.
Every helper we place is carefully vetted through a strict 3-step process. This includes complete background verification, an in-depth skills assessment, and a face-to-face interview before they ever step through your door.
Yes. We maintain a separate pool of English-speaking nannies and babysitters, assessed additionally for spoken English fluency, for families who specifically require this.
Yes, most of our helpers are fluent in Hindi, and many speak additional regional languages. Let us know your household's language preference when booking, and we'll match accordingly.
We work on a subscription model, Basic, Standard, or Premium, running from 2 to 12 months. What you pay depends on the helper you need, the hours, and how long you subscribe for. Full pricing is on our Pricing page.
Yes. It's a one-time, non-refundable fee to begin your request.
Yes. Your subscription fee covers our placement, verification, and replacement service. The monthly salary paid directly to your helper is separate, and typically ranges between ₹15,000 and ₹60,000, depending on the role, hours, and experience required.
No. You pay the helper's salary monthly, at the end of each working month, nothing upfront.
Yes. If your needs change, just reach out to our team at +91 8404-8404-28 or info@hirehelpz.com and we'll adjust your plan accordingly.
You get a free replacement, no extra cost, any time within your subscription period. Just message our support team on WhatsApp at +91 8404-8404-28 or email info@hirehelpz.com, and we'll get started.
Can't place someone suitable within 7 business days? You get your subscription fee back, no questions asked. The booking fee is the only part that doesn't come back. Email info@hirehelpz.com to claim it.
That's different from the placement not working out, so it doesn't automatically qualify for a replacement. A sick day happens. But if it keeps happening, or you'd rather find someone else, tell us and we'll open a standard replacement request.
Full-time live-in (24 hours) gets 2 paid days off a month. Daily and part-time arrangements vary, sometimes 2 days a month, sometimes one day a week, depending on your requirements, the helper's salary, and working hours, we'll confirm the exact terms when you book. And if a helper would rather work through a day off and get paid for it instead, that's fine too, encashment is always an option.
Yes. Hire Help is a trade name of Workforce Connect India Private Limited, incorporated under the Companies Act, 2013. DPIIT-recognised under Startup India (Certificate No. DIPP139873), MSME-registered under Udyam (UDYAM-HR-05-0078932), GST-registered (06AADCW5780F1Z6), CIN U78100HR2023PTC113299.
Since 2016, so nearly a decade now. Over 5000 families placed, a ★★★★☆ 4.3-star rating across Google, Trustindex, and Trustpilot, and coverage in Hindustan Times and Indian Express along the way.
