Terms and Conditions

Last Updated: May 28, 2025

These terms and conditions (“Terms”) govern the utilization of the services offered through the website (www.hirehelpz.com) (collectively referred to as the “Platform”), as well as the services provided on or through the Platform (referred to collectively as the “Services”). The Terms also incorporate our privacy policy, available at www.hirehelpz.com/privacy-policy, along with any additional guidelines, terms, policies, and disclaimers issued from time to time (“Supplemental Terms”). The Privacy Policy and Supplemental Terms are integral parts of these Terms. In case of any conflict between these Terms and the Supplemental Terms regarding the applicable Services, the Supplemental Terms will take precedence.

These Terms constitute a legally binding agreement between Workforce Connect India Private Limited and its affiliates (referred to as “Hire Help,” “we,” “us,” or “our”) and you, whether as a user of the Services or a legal entity booking Services on behalf of end-users (referred to as “you,” “user,” or “customer”). By using the Services, you acknowledge that you have the legal capacity and authority to accept and be bound by these Terms. If you are representing another individual or entity, you warrant that you have the requisite authority to bind them to these Terms.

By submitting our web form to book the Services, you agree to receive promotional calls and communications at the provided number. Please note that such communications and SMS may be facilitated through a third-party platform.

1. The Services Encompass

1.2 Offering a technological platform that enables subscription-based arrangements for services such as nannies, babysitters, housemaids, and cooks, connecting users with independent third-party service providers commonly referred to as “Helpers”.

1.3 The term “helper services” refers to the services provided by helpers, such as nannies, babysitters, housemaids, cooks, and other similar services. It is important to note that “Services” specifically refer to the services provided by Hire Help, not the helper services. Hire Help solely offers the Services and is not responsible for providing the helper services. Helpers are exclusively responsible for the helper services they provide, and any recourse regarding the helper services lies with the helper(s). Hire Help and its affiliates do not employ helpers, and helpers are not agents, contractors, or partners of Hire Help. Helpers cannot represent or bind Hire Help in any manner. The terms of the helper services are subject to an agreement between you and the helper.

1.4 The Platform is intended for personal, non-commercial use unless an alternate arrangement is agreed upon between you and through a separate arrangement. Please be aware that the platform is specifically designed for use within India.

1.5 As part of the Services, you will receive messages through various channels such as text, WhatsApp, the Hire Help platform, email, etc. These messages serve different purposes, including updates on your bookings, subscriptions, and usage of the Services, as well as promotional and marketing communications.

1.6 In certain circumstances, you may be required to furnish proof of identification to access the Services or helper services, and you agree to abide by this requirement. Failure to comply may result in your inability to use the services or helper services, and you may be banned from accessing the services.

2. Booking

2.1 To access the Services, you must make a booking on the platform. During the booking process, you may need to provide certain information, including your address, household details, phone number, and family size. You must be at least 18 years old to access the services.

2.2 You warrant that the information you provide during the booking is accurate and truthful. You agree to promptly update your booking information if any changes occur.

2.3 You are responsible for ensuring the security and confidentiality of your personal information, and you must promptly notify us of any unauthorized use or disclosure of your account or any security breach.

2.4 By using the Services, you agree to receive communications from us, which may include payment requests, details about the Services, promotional offers, and Service-related notifications.

3. Bookings and Subscriptions

3.1 Booking Orders: Through the Platform, you can request helper services on a subscription basis for various durations, such as 2 months, 6 months, or 11 months. To make a booking, simply follow the instructions provided on the Platform, input the necessary information, and complete the payment of the applicable booking fees. Upon successful booking, you will receive confirmation via different communication channels.

3.2 Helper Confirmation: Once a suitable helper is identified based on your requirements, we will provide relevant information about the helper. Payment of the subscription fee will be necessary, as per the terms or indications on the platform.

3.3 Cancellations: Booking and subscription cancellations made before platform confirmation will not incur charges. Once a booking or subscription is confirmed, refunds for cancellations will be processed according to the refund and replacement policy outlined in clause 5 of these terms.

3.4 Replacement: In instances of helper unavailability or cancellation by a selected helper, we will offer replacements in accordance with the refund and replacement policy outlined in clause 5 of these terms.

3.5 To ensure uninterrupted access to the services provided by Hire Help, it is necessary for the customer to renew their subscription at least 15 days before it expires. In the event of failure to renew the subscription within the stipulated time, Hire Help reserves the right to cancel the subscription and discontinue its services without any delay.

4. Pricing Fees and Payment Terms

4.1 Hire Help retains the right to impose fees for various services offered, with the possibility of changes over time.

4.2 The helper’s salary refers to the full amount paid to the helper for their services, which is remitted monthly at the end of each month. Hire Help charges a booking fee at the time of placing the booking and a subscription fee prior to assigning the helper to the customer.

4.3 Hire Help accepts various payment methods, including credit cards, debit cards, net banking, wallets, or UPI. Please note that the modes of payment may be subject to modification by Hire Help.

4.4 The helper’s salary must be paid through Hire Help. For the first two months of employment, the customer shall remit the helper’s salary directly to Hire Help on the 1st day of each month. Hire Help will manage and disburse the salary to the assigned helper. This procedure is compulsory and applies to all newly assigned helpers.

4.5 From the third month onward, the customer may choose to pay the salary directly to the helper. However, in certain exceptional cases, Hire Help reserves the right to request that future salary payments continue to be routed through the company.

4.6 Any advance salary payment made directly to a helper is undertaken solely at the discretion and risk of the customer. Hire Help shall not be held responsible for any financial loss, dispute, or complication arising from such transactions.

4.7 Customers are strongly encouraged to consult with Hire Help prior to making any advance payments to ensure clarity on terms and minimize potential risks.

4.8 In the event of any dispute or issue related to an advance payment, Hire Help shall not be liable for any losses, damages, or claims incurred by the customer.

4.9 Hire Help may act as a partial intermediary for helpers, facilitating the collection and transfer of owed amounts to them.

4.10 The helper’s salary is tax-exempt, while taxes will be applied to booking fees and subscription fees.

4.11 Hire Help reserves the right to reasonably modify the helper’s salary, booking fees, and subscription fees at its discretion. These changes will not affect confirmed bookings made before the revised fees are officially published.

4.12 Payment Processors: We may use third-party payment processors for billing through your chosen payment method. Payments are subject to the terms of the Payment Processor in addition to these Terms. Hire Help is not responsible for Payment Processor errors, and unsuccessful payments will be credited in accordance with the payment processor’s terms.

4.13 None of your payment is specifically set aside as a tip or gratuity for the Helper. Any additional gratuities provided to helpers are voluntary, and Hire Help bears no responsibility for gratuities given to helpers.

4.14 The customer is required to increase the salary of the helper by a minimum of 10-15% of their current salary every year. This annual raise ensures that the helper’s compensation stays in line with inflation and acknowledges their contributions and loyalty to the job. It also shows the customer’s commitment to providing fair and competitive compensation for the helper’s services.

5. Refund and Replacement Policy

5.1 Helper replacement during the subscription period is offered under certain conditions. A set number of replacements are provided at no extra cost, depending on your subscription duration, as clearly outlined in your subscription details. However, transportation charges will apply as specified below.

For

Gurgaon: ₹ 800 per Pick and Drop
Delhi: ₹ 1200 per Pick and Drop
Noida: ₹ 1200 per Pick and Drop
Faridabad: ₹ 1200 per Pick and Drop

5.2 Replacement requests must comply with the refund and replacement policy detailed in this clause and must be justified by a valid reason, such as if the helper has ceased working entirely, frequently takes leaves, or displays behavioural or skill-related issues. If the rationale for replacement is deemed unacceptable by Hire Help or is based on discriminatory biases regarding state, religion, caste, colour, gender, etc., it will not be entertained, and services may be forfeited.

5.3 If a helper leaves their job for any reason, Hire Help will make every effort to arrange a replacement as soon as possible, with a target timeframe of 1-15 business days from the release date of the previous helper. The customer must settle payment for the days worked by the previous helper before assigning the new helper to the customer. However, the actual timeframe may vary depending on the availability of helpers.

5.4 The job descriptions for replacements must remain constant. If changed, it requires a new booking, with no refund for the original booking.

5.5 Hire Help, always strives to find a replacement within the previous helper’s pay bracket. However, we cannot guarantee that the new helper’s salary will be the same as the previous one. If the new helper’s salary is higher, the customer may have to pay a higher salary for the replacement, depending on the helper.

5.6 The booking fee is non-refundable under any circumstances. Once the booking is made and the fee is paid, it cannot be refunded.

5.7 If the customer fails to respond within 24 hours of receiving the helper’s profile, the booking fee will be non-refundable, and the request will be automatically closed. This policy ensures fairness for all parties, as we dedicate time and resources to arrange the helper.

5.8 No replacements or refunds will be offered in any circumstances, including instances of mistreatment of helpers, relocation, cancellations at your discretion, hiring through alternative sources during your subscription with Hire Help, and other similar situations.

5.9 The customer must provide timely and adequate meals, as well as safe and comfortable accommodation that ensures privacy, no surveillance is permitted in the helper’s sleeping area for full-time live-in helpers (24 hours). If a helper leaves the job due to insufficient food or inadequate living conditions, the customer will not be eligible for a replacement or a refund of the subscription.

5.10 A refund of subscription fees will be provided only if a replacement cannot be secured within 15 business days from the release date of the previous helper. This refund will be adjusted for the utilized subscription period. The remaining balance will be refunded within 45 business days.

5.11 Refunds for subscription plans will be processed as follows:

11-Month Subscription:

0-2 months: 30% of the subscription fee will be refunded.
3-5 months: 25% of the subscription fee will be refunded.
6-8 months: 15% of the subscription fee will be refunded.
9-11 months: No refund will be issued.

6-Month Subscription:

0-2 months: 25% of the subscription fee will be refunded.
3-4 months: 15% of the subscription fee will be refunded.
5-6 months: No refund will be issued.

2-Month Subscription:

Once paid, the subscription fee is non-refundable under any circumstances.

5.12 Refund Process & Conditions

Refunds will be processed within 45 business days after approval.
The refund amount will be credited back to the original payment method used for the transaction.
The refund exclusively covers the subscription fee and does not include any additional fees or charges.
To request a refund, please contact our customer support at info@hirehelpz.com.

6. Working Hours and Leave (Full-Time Live-In Helpers)

6.1 For full-time live-in helpers (24 hours), the standard working hours will be from 7:00 AM to 10:00 PM, during which the helper is expected to perform their duties. The customer must provide the helper with a 2-hour break during working hours.

6.2 Overtime will only be performed with mutual agreement between the customer and the helper, ensuring the helper’s working hours are respected and that any additional work is fairly compensated.

6.3 The customer shall provide the helper with two (2) days of paid leave each calendar month. In the event the helper does not avail of the leave, the customer shall be required to compensate the helper financially for the unused leave days.

7. Unplanned Leave and Salary Obligation

If the customer requests the helper to take unplanned leave due to personal or operational reasons, and the helper agrees, the customer shall not be responsible for paying salary during the leave period. However, if the helper chooses not to accept the unplanned leave and continues to fulfill their duties as per the agreement, the customer is required to pay the full salary without any deduction for that period.

8. Prohibition on Direct Contact and Referral

The customers cannot hire helpers directly without going through our platform. All hiring and employment arrangements must be made exclusively via Hire Help. While helpers may approach customers directly to bypass the platform, customers are strictly prohibited from engaging in such direct hiring or referrals. Any attempt by a customer to bypass the platform will result in immediate cancellation of their subscription, termination of their account, and a permanent ban from using our services. Additionally, Hire Help reserves the right to initiate legal proceedings against any customer who breaches this term to protect our platform and uphold its integrity.

9. Document Verification & Legal Disclaimer

9.1 At Hire Help, we perform thorough internal checks before onboarding any helper on our platform. This includes validating the authenticity of ID proof, address details, and contacting references to ensure the helper’s credibility and reliability.

9.2 However, if you, as a customer, wish to obtain a police verification, you may do so independently through your local police station.

9.3 While Hire Help verifies the documents and references provided, we do not conduct official police verifications and therefore cannot be held liable for any legal or criminal issues that may arise. The responsibility for initiating police verification lies solely with the customer.

10 Customer Non-Compliance with Agreement

By engaging with the Hire Help platform, the customer acknowledges and agrees to comply with all provisions set forth in this Agreement. Any breach, including but not limited to misuse of services, inappropriate conduct, harassment, or violation of company policies, shall constitute grounds for immediate suspension or permanent termination of the customer’s account. Hire Help retains full discretion to take such action without prior notice. Upon termination, the customer may be rendered ineligible for any future access to or use of Hire Help’s services.

11. User Content

11.1 To ensure quality control and effective service delivery, we may ask you to provide reviews about Helpers, and Helpers may likewise offer feedback about you. Reviews should not contain knowingly false, inaccurate, or misleading information. They serve various purposes, including quality assessment and determining user suitability. We reserve the right to cancel, suspend, or terminate your subscription if we find, at our discretion, that you are not a suitable user.

11.2 By sharing User Content, you give us permission to use it under a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to use, publish, display, store, host, process, distribute, modify, adapt, translate, and create derivative works from the User Content. This license allows us to operate and promote the Services and may involve advertising the Services or presenting evidence before a court or competent authority.

11.3 You agree to relinquish any claims regarding moral rights or similar rights concerning the User Content, as specified in this clause.

11.4 Hire Help reserves the right to remove or restrict access to User Content without notice if it violates these Terms or is deemed inappropriate at our sole discretion.

12. Your Responsibilities

12.1 Accuracy of Information: You acknowledge that all information provided regarding the Services and Helper services must be accurate and truthful. It is your responsibility to promptly update any changes to this information during the term of these Terms. We shall not be held liable for any losses or damages arising from inaccurate or misleading information provided by you.

12.2 Cooperation in Legal Proceedings: You agree to cooperate with us in the event of any legal proceedings arising from a breach of your obligations under these Terms.

13. User Conduct

13.1 Discrimination against Helpers based on various characteristics is prohibited.

13.2 Helpers must be treated with courtesy and respect, and a safe environment must be ensured for them to perform their duties. Helpers reserve the right to decline service if an appropriate environment is not provided.

14. Consent to Use Data

14.1 By accepting these Terms, you also consent to the collection and use of your personal data in accordance with our Privacy Policy, available at https://hirehelpz.com/privacy-policy. The Privacy Policy explains the types of personal data we collect, how we process it, and your rights regarding your data.

14.2 In addition to the consent provided in the Privacy Policy, you also agree to the sharing of your information with our affiliates and other third parties. We may use your information for purposes such as providing the Services, analytics, trend analysis, targeted marketing, and enhancing the effectiveness and efficiency of the Services.

14.3 To comply with applicable laws, we may be required to disclose your data to law enforcement agencies or governmental entities for criminal or civil proceedings.

15. Third-Party Services

15.1 The platform may integrate Third-Party Services, such as links to products sold by third parties. These services are provided by the respective third parties, and your utilization of them is at your own risk.

15.2 We do not provide any representations or warranties concerning Third-Party Services, and we are not liable for them. Your interaction with Third-Party Services is subject to the terms and conditions set forth by the third parties.

16. User Content Representations

16.1 You assert that you have the necessary rights or permissions to provide User Content.

16.2 You are solely responsible for all activities conducted through your platform account and all user content you submit.

16.3 Your user content does not violate any obligations under other agreements.

16.4 Your user content does not infringe upon any intellectual property or proprietary rights of any person or entity.

16.5 Your user content is free from harmful components and complies with all legal and ethical standards.

16.6 Responsible Use of Services: You agree to use the services in accordance with these terms and refrain from unlawful or fraudulent activities. You also agree to provide a safe and respectful environment for helpers to perform their services.

16.7 Ensure the Safe and Respectful Treatment of Helpers: You commit to treating the helpers with courtesy and respect, providing a safe environment for them to fulfil their duties. Helpers retain the right to decline service if they perceive any threat to their safety or encounter disrespect.

16.8 Reporting: You agree to promptly report any disrespectful, abusive, or inappropriate behaviour exhibited by helpers within 48 hours of the incident. Please report such incidents to info@hirehelpz.com.

17. Intellectual Property

17.1 The platform, services, and all associated content, features, and functionalities are the exclusive property of Hire Help and its licensors. The platform is protected by copyright, trademark, and other applicable laws.

17.2 You are not allowed to reproduce, distribute, modify, create derivative works, publicly display, perform, republish, download, store, or transmit any material on our platform, except as necessary for personal, non-commercial use.

17.3 Hire Help and its logo are trademarks of Workforce Connect India Private Limited. Other names, logos, and marks may be trademarks of their respective owners.

18. Termination

18.1 The customer must clear all pending salary payments of the helper before ending the service. Under no circumstances can the customer withhold the helper’s salary, including as a way to claim a refund.

18.2 These terms are effective until properly concluded.

18.3 We reserve the right to limit, suspend, or terminate your service access:

18.4 Upon term violation or failure to meet usage standards.

18.5 Immediately for valid reasons or legal compliance.

18.6 You hold the discretion to terminate services by notifying us at info@hirehelpz.com.

18.7 Upon conclusion, your account deactivates, and service access ceases.

18.8 Engagement with our services and Helper services carries inherent risk, absolving us from resulting liabilities.

18.9 We repudiate liability for loss or damage arising from our services or Helper services.

19. Indemnification

You agree to indemnify and hold us harmless from claims, losses, liabilities, damages, costs, and expenses stemming from service usage or breaches by third-party account access.

20. Customer Support

For complaints or queries, our Grievance Redressal Officer is at your service.

21. Adaptation & Notification

21.1 Subject to modification, with amendments effective upon posting.

21.2 We retain the right to modify or discontinue services as needed.

21.3 Unenforceable provisions do not void the terms.

21.4 Your rights require our consent for transfer, while we reserve the liberty to assign ours.

21.5 Direct correspondence to info@hirehelpz.com.

21.6 These terms do not confer rights to third parties.

21.7 We’re not liable for events beyond our control.

22. Jurisdiction, Laws, and Resolution

22.1 Governed by Indian laws, disputes fall under Gurugram, Haryana court jurisdiction.

22.2 Any disputes shall be resolved through arbitration in Gurugram, Haryana, in accordance with the Arbitration and Conciliation Act, 1996.

23. Disclaimers & Assurances

23.1 Our services come with no warranties, disclaiming alignment with individual needs.

23.2 Despite our effort for precise Helper service info, we disclaim assurance on quality, reliability, or accuracy. We’re not liable for Helper service outcomes, performance, or consequential damages.

Thank you for reviewing and adhering to these terms to ensure a seamless and enjoyable experience with Hire Help. Your understanding and compliance with these terms are vital for a positive journey.